PAUL BOND BOOT’S TERMS AND CONDITIONS
Acceptance of Terms and Conditions
Our Terms and Conditions are sent out via email with your Order Confirmation. By confirming your order, you are agreeing to the below Terms and Conditions.
Leather Colors, Scars, and Markings
Leather colors may vary slightly from the catalog and web page illustrations, and different batches of leather will themselves vary within a color. If you are concerned about the color of your custom cowboy boots, we are happy to supply swatches of what we intend to use on yours. Occasionally, leather and exotic skins will have natural scars and markings which are not cause for remake. However, we do our best to arrange these markings so they are not in a conspicuous place and therefore only add to the uniqueness of the leather.
We accept Visa, MasterCard, and Discover cards, as well as checks. A minimum deposit of fifty percent (50%) is required with each order of Paul Bond custom cowboy boots. (AZ state tax will be added for AZ residents).
Final payment must be submitted within 90 days of completion of your boots. If you have not submitted payment and a payment plan has not been established, your deposit will be forfeited and the boots will be sold.
Changes or Cancellations to Custom Boot Orders
Once you receive your order confirmation from Paul Bond Boots, you have five (5) business days to change or cancel your custom order. Changes requested after those five (5) business days will result in a $100 fee, if the change is possible. If you want to cancel your custom boot order, after the (5) business days, you will be charged a 35% restocking fee.
Custom Handmade Boots Delivery Time
Delivery of Paul Bond Boots is approximately 20-24 weeks (5-6 months) after we receive all fitting and design information. It can be shorter or longer based on your design and leather choices. We will provide a more accurate time frame upon ordering. Keep in mind, exotic leathers and intricate designs require additional time.
Shipping Methods and Insurance
We currently ship all of our boots via FedEx. The flat rate shipping charge within the Continental United States is $25 (Hawaii and Alaska are slightly higher). Delivery takes approximately three (3) business days. Overseas shipment charges and delivery times fluctuate widely. You are responsible to pay all shipping charges, insurance fees, export/import fees, taxes (including without limitation, applicable national, state and/or local sales tax, VAT, and/or use taxes) on your Paul Bond cowboy boots, and all such costs are non-refundable.
We highly recommend that you insure your shipment of boots in case of loss or damage, since we do not accept and take no responsibility nor accept liability for lost or damaged packages. We are happy to arrange insurance for you and put the cost on your final invoice. (If the package is not insured, the carriers generally pay a minimal fee for lost or damaged goods, with a maximum benefit of $100.)
We offer Gift Certificates for use towards the purchase of any Paul Bond Boot Company merchandise. These Gift Certificates expire one (1) year after the purchase date and the original gift certificate is required upon purchase. We do not offer refunds on or replacements of Gift Certificates so keep them safe and be sure the recipients use them!
Providing your Own Leather
If you would like to provide your own skins/hides for us to produce a pair of custom cowboy boots, we will be happy to work with you, assuming our production team deems your hide as good quality for boot making. However, we accept no responsibility for your leather if anything goes wrong in the production of your boots. Once your boots are complete, we will send the remaining leather (if any) back to you with your custom order.
Returns of Custom Boots
Paul Bond Boots are handmade to your personal measurements and specifications. However, occasionally something can go wrong in the measuring and fitting process. While we do not offer refunds on custom cowboy boots, we will work with you before and after the production process to make adjustments and add to the enjoyment of your new custom boots!
It is important to note that custom cowboy boots are unlike any shoes or stock size boots you currently own, as they are made to your personal measurements. For some, it takes time to get used to the leather’s adjustment to your feet, the snugger fit, the arch, or even the heel. Therefore, before we begin production on your boots, it is important to discuss how you would like your custom boots to fit. For example, we can certainly accommodate those who prefer their boots to fit slightly looser or prefer a wider base for their heel. The key point here is, once we understand what you are looking for in fit, we can better advise our team to meet and hopefully exceed your expectations.
If you receive your boots and in the rare occasion, the fit is off, please call us. In most cases, all that is required is a minor adjustment. This may take a few iterations but rest assured, that we are highly skilled in our field and will work with you to achieve the best possible fit.
Returns of Stock Boots (Work Boot or Single Pair)
You may return unworn, unscuffed, and undamaged stock boots bought from Paul Bond’s for store credit or refund of the purchase price within five (5) business days of your receipt. It can take up to fifteen (15) business days to process your refund at our end, after we receive your boots. Then, individual bank policies will dictate when a credit card refund is credited to your account. If you would like to make a return after the five (5) business day period, only a store credit will be issued.
We reserve the right to refuse or cancel any boot order but we sure don’t want to!
Paul Bond Custom Boots Hours of Operation
M - F 8:00 am - 5:00 pm
Saturday 9:00 am - 4:00 pm
915 West Paul Bond Drive
Nogales, AZ 85621